Why you gotta be like that?

Is it a requirement that to work in a sewing shop, you have to be a total snob?  I mean, I get it, you probably own the shop or work there because you’re really into your craft.  But seriously, that doesn’t mean you have to be a jerk to everyone whom you perceive to be at a lower skill level than yourself.

I’ve gotten it at my otherwise-favorite local fabric shop.  The owners are nice and I have taken classes there with friendly teachers.  But there’s at least a few people who work there who give me the stink-eye or mini-lectures every time I go in there.

Come on, now! I came in to PURCHASE something from your shop. We share similar interests. Would it kill you to be nice to me, even though I am clearly inferior to you because I don’t hand-piece or hand-quilt? I know we have different tastes. I know you’re clearly better than me at applique.  Yes, you’ve been quilting longer than I’ve been alive, blah blah blah.  But do you have to treat me like a second-class citizen? I’m paying the same price as anyone else for that fabric, so give me a break.

And yes, sometimes I bring my toddlers into the shop. I’m a stay-at-home mom without a babysitter and you close before the kids go to bed, so I have very few options. Nine times out of ten, I have them in the stroller and strategically administer snacks while I dart around trying to find what I need as fast as I can.  And one time, when I brought them in without the stroller, you didn’t have to act like I was bringing in the plague.  Yes, they touched the thread and named all of the colors. But they did not actually disturb anything, throw things around, or in any way cause the slightest destruction.  And they used the toys and books you have hastily thrown in a basket in the corner, and then we put it away before we left.  Don’t treat me like a damned criminal.

My husband got a taste of it yesterday.  He was out shopping for some shoes, at a store that happens to be next to the shop where I got my sewing machine.  I called and asked him to just pop in and check on the prices of a few higher-end machines, mostly for my own (morbid) curiosity.  Talk about giving the stink-eye, the women in the shop all but said “are you sure you’re in the right place?”  My very friendly husband said that he had been sent on a mission to ask about three machines, and did they carry them?  “Well, we’re an authorized Janome dealer, so we carry them all.”  Okay…. well, can you tell me how much they cost.  “*exasperated sigh, not bothering to move from her stool* Well, just off the top of my head, this one costs x, this one is about y, and that other one is a professional-grade machine.”  Okay… well, I’m just asking because my wife told me to.  “*more exasperated sighing* Well, if it’s not on sale, blah blah blah, it costs about x.”

Thanks for nothing, ladies.  Here’s a perfectly nice man asking a perfectly reasonable and straightforward question. For all you know, he had a huge chunk of change burning a hole in his pocket and would have bought the most expensive machine in your shop as a surprise for his beloved wife (OK, maybe not, but a girl can dream).  But you had to go and be a jerk to him.  What kind of business practice is that?

And you wonder why I shop online.

/rant

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  1. Angela’s avatar

    Let’s print out a stack and just hand these around! If anyone is going to compete with online, they are going to have to offer friendly, good service.
    Angela´s last blog ..Quilting experiment My ComLuv Profile

  2. andi’s avatar

    Reminds me of that scene in Pretty Woman!!!
    We have 2 local patchwork shops. One is Amitie with the friendliest bunch of staff. They are so helpful and fun. And of course the fabrics are to-die-for.
    The other shop have fabulous fabrics too but staff that are NOT!!!
    Can you guess where I take my business?
    Andi :-)
    andi´s last blog ..Bags! Bags! Bags! My ComLuv Profile

  3. Cheryl S.’s avatar

    I’m so sorry you had a bad experience. At the shop I work at, we would never treat customers like that. And believe me, we love beginners!
    Cheryl S.´s last blog ..Tie dyed t-shirts My ComLuv Profile

  4. gina’s avatar

    I know exactly what you mean. We have a local shop that is just like that. I don’t get it!
    gina´s last blog ..A Little Weekend Sewing My ComLuv Profile

  5. Cathy’s avatar

    Thank you, thank you, thank you. I live in Minnesota and most of the local quilt shops surrounding Minneapolis act the same way. I hate going in and feeling like I want to run for the door soon after I arrive.

  6. jess’s avatar

    Oh gosh, I hear you. There is one shop I will NOT return to because of that… and they carry only acrylic yarn in their yarn section. ; )

    My local shop, those ladies are grandmothers… my kids have autism and they are certainly not always the best shoppers, but if they act up, I apologize and keep their hands busy. The shop owners have always been fabulous and understanding. And they love my DH. They are EXCELLENT when men go in.

    Another shop within 45 mins of here, they actually have a toy section, and they’re a very high end shop. Again, they love kids, understanding that little angels naturally act like little devils.
    jess´s last blog ..Crack that whip! My ComLuv Profile

  7. Brenis’s avatar

    Oh Geez!! Yep. You pretty much summed it all up! LOL Thought it was just me, and our quilt shops!! You have written this perfectly, expressed my experiences exactly, as well as my feelings on it. Welllll done!!
    What’s most frustrating, is that I get along with just about everybody…very friendly… and have been sewing my whole life. And it’s ONLY in quilt shops that i have experienced this!!! WHY is that????
    Brenis´s last blog ..Sewy weekend My ComLuv Profile

  8. Kathy’s avatar

    I can totally relate! I realized that when I go to a store with or without my husband or parents I have to have a plan. Go into store, kids get ancy, start singing (toot, toot, chugga chugga big red car is a fav now), then start to drive cart/stroller crazy racing down empty aisles to make them laugh, offer snack, offer juice, offer different snack, start asking them what things are…once they say, UP, UP! Then it’s ok let’s go outside! ‘Yeah!!!’ 90% of the time it works but not the same length of time so any craft searching is pretty much a blur.
    Kathy´s last blog ..Diet Update My ComLuv Profile

  9. Lynne’s avatar

    Places like that piss me off. So I don’t spend my money there. I’ m older than you are, my son is grown, and I have some gray hair. My tv died and I wanted a flat panel. So I took myself (and my ca$h) down to the local Best Buy, where I was ignored, even though I spent 30 minutes looking at each and every flat panel tv over 32″. As I was leaving, an employee asked if I had had a pleasant shopping experience. I told him that since nobody wanted to talk to me, I was taking my dollars elsewhere. In any economy, not being personable to customers is just plain bad business.
    Lynne´s last blog ..Doll Quilt Swap 7 My ComLuv Profile

  10. Rebecca’s avatar

    Ugh- how rude of them! I often feel like people are wishing I would leave when I walk in fabric/yarn stores in the middle of the afternoon with my 1.5 year old daughter. I recently moved to a town NW of Minneapolis and have found THE BEST fabric store- and I am not even talking about wha they are trying to sell me! They have a large toy section and they didn’t even care that my daughter had them all over the store before we were done shopping. They also didn’t care that she was picking up the baskets that they used for the displays and carried them around (she love baskets- well, anything with handles). They just told me how cute she was and how they didn’t mind- they were all grandmas or moms of young kids too. LOVE that store. We did clean up before we left- I didn’t want to give moms with kids a bad name!
    Rebecca´s last blog ..doll quilt swap!! My ComLuv Profile

  11. Kim B.’s avatar

    I just came across your blog because I’m in the early stages of learning to quilt and have been oogling quilts online for the past week. I read this entry and all I can say is that I have so been there. This is the experience I have from time to time at a local cross stitch shop. You’d think people would be enthusiastic to share their craft, to help a beginner, and to make every potentially paying customer feel welcome. Unfortunately, that doesn’t always happen.
    Kim B.´s last blog ..Still On Cloud 9 over My First Exchange My ComLuv Profile

  12. Becca’s avatar

    Um, ok, I know you posted this months ago, but like the commenter above I just came across your blog tonight. (I’ll be back I love your style!). But YES I have gotten this attitude from our local quilt shop.

    Um, hullo?

    I got a nicer lady the next time, who actually entertained my 3-year-old so I could browse. Bless her.

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